Centre 401 Trust is a Peer & Self Help Centre for people with mental illness. 

We operate on a membership basis, you need to become a member to use our services. We assist people on their recovery journey with information, support and help to move forward with their plans. We offer one to one help, workshops, events, initiatives and an informal peer support hub. To become a member of Centre 401 just make an appointment via reception.

Our Services

Centre 401 focuses on assisting those who are past or present mental health users. 


To use our services and facilities you need to become a member of Centre 401 Trust.


Centre 401 Trust was initiated in 1990 and became an independent charitable trust in 1994. The Centre was initially located at 401 Anglesea Street which is where we got our name.

Your Rights

You have rights when receiving any form of health or disability service, including when at Centre 401 Trust. This page provides an interpretation of these rights under the Code of Health and Disability Services Consumer Rights.

For a detailed look at these rights refer to the Code of Health and Disability Services Consumers’ rights pamphlet which is available at the front desk or view a list of your rights BELOW.

Our Philosophy

1. Consumer Owned & Operated

Centre 401 Trust is run by past and present users of mental health services. 

2. Self Determination & Self Help

It is up to each of us, here at Centre 401 to take responsibility for our own wellness. Learning self-determination and self-help techniques is very crucial in our recovery.

3. Recovery Promotion

Recovery is individual and every person's recovery is different. Recovery is a choice and is a process of personal development which is complex and hard work.

4. Community Centred Peer Support

We are Community Peer Support Workers. Community Centre Workers apply wisdom from learned experience as providers of Peer Support services and participate in National Certificate level 4 Community Support Work Health and Wellbeing training.

Code of Health & Disability Services

Consumer Rights

Respect - Mana

You are important

You are a unique human being and services must take this into account and respect the culture, values and beliefs that make you the person you are today. 

Centre 401's Responsibilities:

  • Do we provide an environment where you can have your own opinions on recovery?
  • Do you feel like you are being put down when staff talk to you?
  • Do we see everyone as equals?
  • Is your personal privacy respected?

Self Help:
When you show self-respect it encourages others to respect you. Do you treat yourself with enough respect?

Fair Treatment - Manaakitanga

Discrimination isn’t fair.

You should not be treated differently than anyone else no matter what your position in life is. Health providers should not use their position to take advantage of you or intimidate you.

Centre 401's Responsibilities:

• Do you feel like you are being included? • Do you feel like you have choices about what you want to do? • Do we treat you the way we would want to be treated?

Self Help:

No one can intimidate you unless you allow it. Do you believe you deserve to be fairly treated? Speak up if you feel that you have been treated unfairly.

Dignity & Independence - Tu Rangatira Motuhake

It's your Life.

Being allowed to make your own decisions about what is best for you and live your life how you want to.

Centre 401's Responsibilities:

• Do we treat you like an adult? • Does this service value the fact that you have made through your life up to this point ok without us? • Are we recognising your strengths?

Self Help:

Take responsibility for your own life? When you know yourself and what you want in life it is easier to make decisions. When you stop putting yourself down you won’t allow others to.

Proper Standards - Tautikanga

Is it up to scratch?

You should receive a good quality service from staff with the skills and attitudes which are up to standard. The service should be looking at what you need and working with other services to provide this.

Centre 401's Responsibilities:

• Do you get what you need? • Do we meet the National Mental Health Sector Standards? • Are we Organised? • Is your time spent here useful?

Self Help:

Find out what a good quality service is and what your entitlements are. The National Health & Disability Sector Standards outline what a good quality service should look like. Does the service fit into your recovery?

Effective Communication - Whakawhitiwhitinga

Do you get what we are getting at?

Information should be given in a form you understand, no matter what your circumstances.

Centre 401's Responsibilities:

• Has this service explained things well? • Do you know what this service is about? • Do we really hear you?

Self Help:

If you do not understand something ask for more information. Any question is a good question.

Information - Whakamohio

Have you got enough info?

You shouldn’t be kept in the dark about anything. Services must provide you with all the information you need.

Centre 401's Responsibilities:

• Do you feel confident that you know what you need to know? • Does this service welcome your questions and work hard at giving you the info you need?

Self Help:

Be curious, find out everything you can about the service, recovery and yourself. Ask who, where, how, when, why?

Choices & Decisions - Whakaritenga

Informed Consent.

When given all of your options you can make good decisions about managing your wellness. You can choose what service you use and can change your mind if you want. You don’t have to come to Centre 401 or use our services.

Centre 401's Responsibilities:

• Do you feel trapped? • Do you know all of the options this service provides and are able to make decisions without undue pressure?

Self Help:

Find out all your options and the benefits and risks of each. You are the only person who can exercise your freedom of choice, make sure you are the one making your decisions.

Support - Tautoko

You don’t have to do it alone.

You can have a support person of your choice with you as long as it is safe and other people's rights are not affected including yours. Your support person does not have to be a trained advocate or professional health worker.

Centre 401's Responsibilities:

• Is Centre 401 a friendly welcoming service? • Do we acknowledge that support can have many different faces?

Self Help:

If fear is getting in the way of your life then you can help yourself by taking some support out there with you, until you get on your feet.

Teaching & Research - Ako Mo te Ranaghau

You don’t have to be a guinea pig.

You do not have to take part in teaching or research, but if you do, all of these rights still apply.

Centre 401's Responsibilities:

• Have we asked you if you want to be part of a Polytechnic assignment, focus group or other research.

Self Help:

If you are not interested in taking part in research it is up to you to say no.

Complaints Taken Seriously - Amuamu

Big or small we’ll hear them all.

Services must take you and your complaints seriously. The complaints procedure should be clear and the process should be easy and non-threatening. Advocates are available to help you as well as the Health and Disability Commission. Contact details 0800112233. We can’t fix things if we don’t know they are broken.

Centre 401's Responsibilities:

• Do you know how to give feedback to 401 and does it feel ok to do it?

Self Help:

Are you willing to give feedback to Centre 401. Your ideas can only be considered if you tell us. Silence implies everything is ok.