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Centre 401 Trust is a consumer owned and operated peer support service based in Kirikiriroa Hamilton, supporting people through lived experience, connection and community.
For 36 years, Centre 401 has provided a space where people can come together, share experiences and support one another in ways that are meaningful to them.
We support people to explore their own paths forward through connection, shared learning, and access to a range of opportunities including workshops, events, initiatives and one to one Intentional Peer Support. Our Centre also provides a welcoming, informal environment where people can connect with others and build a sense of belonging.
In recent years, our approach has been strengthened through Intentional Peer Support (IPS), which guides how we build relationships based on mutuality, respect and shared understanding.
Centre 401 operates on a membership basis. Becoming a member allows you to access our space, supports and opportunities.
Centre 401 Trust was established in 1990 and became an independent charitable trust in 1994.
Originally located at 401 Anglesea Street, the Centre takes its name from this first location. Since then, Centre 401 has continued to evolve while remaining grounded in its commitment to lived experience, peer support and community connection.
When engaging with Centre 401, you have rights under the Code of Health and Disability Services Consumers’ Rights.
We are committed to upholding these rights and creating a safe, respectful and inclusive environment for all.
Our team draw on their own lived experience to provide peer support in a way that is relational, respectful and grounded in shared understanding.
You are a unique human being and services must take this into account and respect the culture, values and beliefs that make you the person you are today.
Centre 401’s Responsibilities:
Self Help:
When you show self-respect it encourages others to respect you. Do you treat yourself with enough respect?
You should not be treated differently than anyone else no matter what your position in life is. Health providers should not use their position to take advantage of you or intimidate you.
Centre 401’s Responsibilities:
Self Help:
No one can intimidate you unless you allow it. Do you believe you deserve to be fairly treated? Speak up if you feel that you have been treated unfairly.
Being allowed to make your own decisions about what is best for you and live your life how you want to.
Centre 401’s Responsibilities:
Self Help:
Take responsibility for your own life? When you know yourself and what you want in life it is easier to make decisions. When you stop putting yourself down you won’t allow others to.
You should receive a good quality service from staff with the skills and attitudes which are up to standard. The service should be looking at what you need and working with other services to provide this.
Centre 401’s Responsibilities:
Self Help:
Find out what a good quality service is and what your entitlements are. The National Health & Disability Sector Standards outline what a good quality service should look like. Does the service fit into your recovery?
Do you get what we are getting at?
Information should be given in a form you understand, no matter what your circumstances.
Centre 401’s Responsibilities:
Self Help:
If you do not understand something ask for more information. Any question is a good question.
You shouldn’t be kept in the dark about anything. Services must provide you with all the information you need.
Centre 401’s Responsibilities:
Self Help:
Be curious, find out everything you can about the service, recovery and yourself. Ask who, where, how, when, why?
When given all of your options you can make good decisions about managing your wellness. You can choose what service you use and can change your mind if you want. You don’t have to come to Centre 401 or use our services.
Centre 401’s Responsibilities:
Self Help:
Find out all your options and the benefits and risks of each. You are the only person who can exercise your freedom of choice, make sure you are the one making your decisions.
You can have a support person of your choice with you as long as it is safe and other people’s rights are not affected including yours. Your support person does not have to be a trained advocate or professional health worker.
Centre 401’s Responsibilities:
Self Help:
If fear is getting in the way of your life then you can help yourself by taking some support out there with you, until you get on your feet.
You do not have to take part in teaching or research, but if you do, all of these rights still apply.
Centre 401’s Responsibilities:
Self Help:
If you are not interested in taking part in research it is up to you to say no.
Services must take you and your complaints seriously. The complaints procedure should be clear and the process should be easy and non-threatening. Advocates are available to help you as well as the Health and Disability Commission. Contact details 0800112233. We can’t fix things if we don’t know they are broken.
Centre 401’s Responsibilities:
Self Help:
Are you willing to give feedback to Centre 401. Your ideas can only be considered if you tell us. Silence implies everything is ok.
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